Mail Center

I forgot/lost my box number/combination. Can you help me?
Yes, please present your ID at the Mail Center window for assistance.

I can’t get my box open – can you just give me my mail? 
Yes, but we would rather help you learn how to open your box, that way you can get you mail even when the Mail Center is closed. Plus, if your box combination isn’t working properly we want to know so that it can be fixed!

Can someone else pick up my package for me? 
Yes, but you need to notify the Mail Center Coordinator, preferably by email, with the name of the person who can pick up for you.

How do I know I have mail? 
Check your mailbox.

How do I know I have a package?
We use email notification for packages. If the email says ‘received’ then you will need to pick up the package from the Mail Center window. If the email says ‘delivered’ then it should be in your mailbox.

How do I send things to someone else on campus? 
Drop it in the Campus Mail box outside the Mail Center or bring it to the window. You will need a box number for students and a Department name for faculty and staff. All of this information is available on the campus directory on inet. Faculty and Staff items do NOT need to have their physical location (building and room #) in the ‘address’.

I ordered something and it should be here, but I haven’t gotten an email yet. What should I do? 
Check the tracking number for your package. Looking up the tracking number on the appropriate site (UPS, FedEx, USPS) should be able to tell you where your package is or if it has even been shipped yet.

I ordered two things but only one of them is here. What should I do? 
Check with the company you ordered from. It is possible that the items were shipped separately, or one of the items may be backordered or out of stock. If the items shipped separately then you should have tracking information for each package and you can find out where the other package is. If it hasn’t shipped, the seller is the only person who will be able to answer why.

Someone sent me something but they didn’t put my Box number on it. Will I still get it?
Yes, but it may take us a little longer to get it to you. Mail pieces without a box number may be handled last on high volume days.

I can’t pick up my package because I am not on campus during Mail Center hours, what can I do? 
You have two options:

• Have someone that you trust pick up your package for you (notify the Mail Center that you want to do this)
• Contact the Mail Center and ask to have the package left with the Security Office. You will need to present ID to get your package from Security.

I am not on campus and I had something sent to Wartburg by mistake, what should I do?
If the item was sent via Postal Mail (First Class or Priority) then it will be, or already has been forwarded to the address that Wartburg has on file for you. If you have been off campus for over a year, we won’t be able to forward it. If a package was sent via UPS or FedEx we cannot usually forward it. In those cases, you can instruct us to return it to sender, or you can arrange a prepaid label to send it to you. Submit the label to the Mail Center and we’ll get the package back on its way to you.

How do I address an envelope?

How do I address something to my student?

Student Name
Wartburg College Box #<box number>
100 Wartburg Blvd
Waverly IA 50677

How do I address something to faculty, staff, or a Department?

Faculty/Staff Name (if available)
Department
100 Wartburg Blvd
Waverly IA 50677

What’s my work address?

Wartburg College
Attn: FIRST NAME – DEPARTMENT
100 Wartburg Blvd.
Waverly, IA 50677

The Mail Center doesn’t use buildings or room numbers to deliver mail on campus. Please use Departments and/or individual names when supplying your address for shipping or mail directed to you. Using building names and room numbers may result in mis-routed or returned mail.

Where is my mail?
Your Department will have a central mail location which is used as both your mail drop and a pick-up point for outgoing mail. If you are not shown this location in your orientation and acclimation to campus, or if this location is not accessible or convenient to you, please contact Kory Figura at kory.figura@wartburg.edu to locate your mail drop.

Can someone else pick up my package for me? 
Yes, but you need to notify the Mail Center Coordinator, preferably by email, with the name of the person who can pick up for you.

How do I know I have a package?
Wartburg College Mail Center uses a package receipt, tracking, and notification system for all items that arrive on campus with a tracking number. You should receive a ‘package received’ email notification from mailroom@wartburg.edu when a package or trackable envelope arrives on campus and is processed by the Mail Center. Packages will be delivered to your campus mail location at the next available delivery time, depending on volume and staffing. A second ‘package delivered’ email is sent when a package has been delivered to your mail drop location.

If you wish to pick up your package after receiving the ‘received’ notification, you are welcome to do so by stopping at the Mail Center. We strongly recommend contacting the Mail Center by phone before coming to pick up a package in person to save yourself a trip when the package has already left for campus delivery.

If you have an urgent item, you can supply the tracking number to the Mail Center and receive a phone call when the item has been processed. Contact the Mail Center at mailroom@wartburg.edu for details.

Can I mail and ship items from the Mail Center?
The Wartburg Mail Center also functions as a mailing and shipping access point for the campus and Waverly community. Envelopes, boxes, stamps, and shipping services are all available, and the Mail Center accepts cash, check, credit card, and All-Campus Spending (no discounts for ACS purchases). Feel free to drop your personal outgoing mail in our secure mailbox, or at your department pickup point if you feel comfortable. The Mail Center also accepts pre-paid labels. USPS and UPS have daily pickup; FedEx Ground, FedEx Express, and DHL pick-up is dependent on delivery. This will save yourself a trip to the post office or UPS Store!

Can I ship internationally from the Mail Center?
The Mail Center does have international shipping options. Please contact or stop by in person to discuss your international shipping needs. Keep in mind that international shipping will require a phone number and/or email address in addition to a destination address. Shipping of items other than documents will require some version of customs form, but the Mail Center can complete these for you with your supplied information.

How do I send things to someone else on campus? 
Drop it in the Campus Mail box outside the Mail Center or bring it to the window. You will need a box number for students and a Department name for faculty and staff. All of this information is available on the campus directory on inet. Faculty and Staff items do NOT need to have their physical location (building and room #) in the ‘address’.

I ordered something and it should be here, but I haven’t gotten an email yet. What should I do? 
Check the tracking number for your package. Looking up the tracking number on the appropriate site (UPS, FedEx, USPS) should be able to tell you where your package is or if it has even been shipped yet.

I ordered two things but only one of them is here. What should I do? 
Check with the company you ordered from. It is possible that the items were shipped separately, or one of the items may be backordered or out of stock. If the items shipped separately then you should have tracking information for each package and you can find out where the other package is. If it hasn’t shipped, the seller is the only person who will be able to answer why.

How do I address something to my student?

Student Name
Wartburg College Box #<box number>
100 Wartburg Blvd
Waverly IA 50677

How do I address something to faculty, staff, or a Department?

Faculty/Staff Name (if available)
Department
100 Wartburg Blvd
Waverly IA 50677

Online orders that you place, particularly for cell phones, will often default to YOUR NAME. This can cause a significant delay in getting packages to your student. If you place an online order, please add your student’s name and/or box number to the mailing address. The most important part of getting mail to students once it reaches campus is the addressee’s name. We do not use residence hall or room numbers to deliver mail, and box numbers can be looked up. Please use the following method:

[Student Name]
Wartburg College – Box [#]
100 Wartburg Blvd. 
Waverly IA 50677

Room number is not necessary.