The ITS Help Desk serves as the central point of contact for all Information Technology Services (ITS) support for the Wartburg College community, providing solutions to computing problems involving the college network, accounts, assets, applications, and other technology items. The ITS Help Desk is in CTC 101 and available for walk-in service for students during Help Desk operating hours.
Normal Operating Hours
ITS Help Desk
Monday-Friday: 8 a.m.-4:30 p.m.
Library (ELITE Team): 4:30 p.m.-Midnight
Vogel Library (ELITE Team)
Saturdays (Phone or Walk-in): 1-5 p.m.
Sundays (Phone or Walk-in): 1 p.m.-Midnight
*The ELITE team student group in the library provides limited service after hours.
The ITS Help Desk is closed during major holidays.
For Non-urgent Matters
Please use the TOPdesk Self-Service Portal. This tool includes a library of self-help materials and frequently asked questions, along with a ticketing system that enables users to submit requests for assistance. Simply select the category and IT service that best matches your needs and complete the form that is specific to the service you are requesting. Using the service-specific forms, we are able to better understand your needs and service you quicker, so please be as detailed as possible when completing the form.
For users unable to sign in or authenticate, please use our public form to submit a ticket.
Phone Service for Urgent Matters
Assistance for password resets, account unlocks, classroom technology for in-session classrooms, and compromised account assistance is available by calling +1 (319) 352-8767. Urgent matters are defined as account issues or as affecting an entire business process or large group of people with no workaround, please make that known when calling or emailing. This is not to say a resolution will come immediately for all types of matters, as some requests may require more time, but expect our team to respond to urgent requests within a day. Account issues will be handled on the phone call in most instances. Please note that the ITS Help Desk is closed on major holidays.
Data Governance Group Requests
These request forms will be routed to the Data Governance Group (non-ITS) for approval before being submitted to ITS Team to fulfill request. A ticket will not be generated for ITS unless is approved by Data Governance Team.
Art Department Graphics Lab – FAC 17
Hours: Open by arrangement with Art Faculty
Biology/Physics Computation Lab (BCL) – SC 343
Hours: Open by arrangement with Biology or Physics Faculty
Chemistry Computation Lab (CCL) – SC 243
Hours: Open by arrangement with Chemistry Faculty
Information Lab – Vogel Library 2nd Floor
Hours: Library building hours
Introductory Computing Lab – SC 43
Hours: Open during building hours 7 a.m. to 11 p.m.
Journalism Lab – MC 133
Hours: Open by arrangement with Journalism & Communication Faculty
Presser Music Technology Classroom – FAC 210
Hours: Open by arrangement with Music Faculty
Symbolic Computation Lab (SCL) – SC 249
Hours: Open during building hours 7 a.m. to 11 p.m.
Unix Computation Lab (UCL) – SC 347
Hours: Open by arrangement with Computer Science Faculty
Whitehouse Business Center Lab – WBC 117
Hours: 24 hrs/day when class is not in session
Bringing a Computer/Personal Device to Campus?
Wartburg College offers networking services to the entire campus. All students living in college residence halls are able to connect multiple devices to the Internet in their room.
What you need to bring
PCs and Apple computers/devices work well in the residence halls. For the best performance on the network computers should have been purchased in the last four years. All you need to bring to campus is your computer with the software you want to run and an Ethernet cable to connect. These cables can be purchased at various lengths at most office/computer supply stores.
How to Connect to the Network
As soon as you plug your computer into a network socket in your room and open a web browser, you will be guided to download and install the Registration Pack that will provide step-by-step instruction and required software to register your computer with the Wartburg network.
Free Personal Storage
Each student at Wartburg has access to free network storage that can be accessed anywhere on and off campus. Students can map the personal storage drive to an Apple or PC computer.
Connecting from Campus Labs: You are automatically connected once you log into the computer using your campus login account. Personal storage is located under ‘My Computer.’ Whenever you log on, you must remember to log off once you are finished or the next person using the computer will have access to your files!
Gaming Devices
All gaming devices that require Internet access must be registered.
Copyright Infringement Policy
It is the policy of Wartburg College to promptly process and investigate notices of alleged copyright infringement, and take appropriate actions under the Digital Millennium Copyright Act.
David Hunter, Interim CIO
Dynamic Campus
E-mail: david.hunter@wartburg.edu
Andrew Brockway, ITS Technical Operations Manager
Dynamic Campus
E-mail: andrew.brockway@wartburg.edu
Beth Sinnwell, Office Coordinator
E-mail: beth.sinnwell@wartburg.edu