Information Technology Services
The ITS Help Desk serves as the central point of contact for all Information Technology Services support for the Wartburg College community, providing solutions to computing problems involving the college network, accounts, assets, applications, and other technology items. The ITS Help Desk is in room 101 of the Rada-Aleff Classroom Technology Center and is available for walk-in service for students.
For Non-urgent Matters
Please use the TOPdesk Self-Service Portal. This tool includes a library of self-help materials and frequently asked questions, along with a ticketing system that enables users to submit requests for assistance. Simply select the category and IT service that best matches your needs and complete the form that is specific to the service you are requesting. Using the service-specific forms, we are able to better understand your needs and service you quicker, so please be as detailed as possible when completing the form.
Phone Service for Urgent Matters
Assistance for password resets, account unlocks, classroom technology for in-session classrooms, and compromised account assistance is available by calling +1 (319) 352-8767. Urgent matters are defined as account issues or as affecting an entire business process or large group of people with no workaround, please make that known when calling or emailing. This is not to say a resolution will come immediately for all types of matters, as some requests may require more time, but expect our team to respond to urgent requests within a day. Account issues will be handled on the phone call in most instances. Please note that the ITS Help Desk is closed on major holidays.
ITS Leadership
Greg Jackson, VCIO
Dynamic Campus
E-mail: greg.jackson@wartburg.edu
Andrew Brockway, ITS Technical Operations Manager
Dynamic Campus
E-mail: andrew.brockway@wartburg.edu
Beth Sinnwell, Office Coordinator
E-mail: beth.sinnwell@wartburg.edu
Normal Operating Hours
ITS Help Desk
Monday-Friday: 8 a.m.-4:30 p.m.
Library (ELITE Team): 4:30 p.m.-Midnight
Vogel Library (ELITE Team)
Saturdays (Phone or Walk-in): 1-5 p.m.
Sundays (Phone or Walk-in): 1 p.m.-Midnight
*The ELITE team student group in the library provides limited service after hours.
The ITS Help Desk is closed during major holidays.