May 2004 HRM Test 2 Study Suggestions


*What did you learn about HR trends from your fieldtrip to CUNA Mutual and John Deere’s Ann Campbell?


Chapter 7:  Training and Developing Employees

·          What is the difference between socialization and orientation?

·          How do training and development differ?

·          What are trends in training and development?

·          *What are the steps in the training process?

·          *What principles can a trainer employ to make the process more effective?

·          What is negligent training?  Its effects?

·          How do performance and task analysis differ?

·          What is OJT?  Review the other types of training and their advantages and disadvantages.

·          *Why and when would you use on-the-job training versus off-the-job training?

·          *Describe the four basic categories of training evaluation.


Chapter 8:  Managing Organizational Renewal

·          What is involved with cultural development?

·          What are organizational intervention developments?

·          Describe the components of Lewin’s change model.

·          Who is responsible for organizational development?

·          What is sensitivity training? How does it differ from team building training?

·          What are the purposes of employee attitude surveys?

·          What are the steps in integrated strategic management?

·          What is ISO-900?  Malcolm Baldridge Awards? 

·          What is the purpose of Six Sigma?

·          What is the purpose of self-directed teams?

·          What is business process reengineering?

·          How do flextime and job sharing differ? What are the pros and cons of flextime and the four-day workweek?

·          *Describe how HR helps to build effective teams.

·          *Describe HR’s role in managing organizational change.


Chapter 9:  Performance Appraisal

·          *What are the steps in the performance appraisal process?

·          Review the advantages and disadvantages of the various types of performance appraisal systems: graphic rating scales, alternative ranking method, paired comparison method, forced distribution method, critical incident method, narrative forms, BARS, MBO, computerized and web-based performance appraisals?

·          Why do companies tend to mix methods of appraisals to build their own system?

·          What biases develop with appraisal systems:  halo effect, central tendency, strictness/lenience, etc.

·          Review the ways to make performance appraisal systems more legally defensible (no listing ?’s”

·          Who should appraise…

·          What is a 360-degree feedback system?

·          What are the types of goals for the appraisal interview depending upon the promotability of the employee?

·          *What HR/management strategies should you use to help to make the appraisal interview more effective? (presumes you are delivering, not receiving it)


Chapter 10:  Managing Careers and Fair Treatment

·          *Contrast and compare the role of the employer and the employee in career management

·          What is the role of the realistic job preview?

·          What topics might be developed in a career planning workshop?

·          How do job rotation and mentoring fit into the career management process?

·          What information is needed to determine the promotability of employees?

·          Why are the details of the job posting program important?

·          What communication roles does HR take on to improve the organization’s effectiveness?

·          Why does HR need to oversee the disciplinary process?  Why is fairness needed?

·          What types of information will you expect to find in an employee handbook?

·          *How can employers protect against wrongful discharge suits?

·          If you were required to conduct a termination interview, what tactics would you use?

·          What restrictions does the plant closing law (Worker Adjustment and Retraining Notification Act) place upon employers?

·          *What alternatives does a company have if they need to downsize?

·          With early retirement incentives, what issues develop?

·          What is the role of outplacement agencies?  Exit interviews?

·          *What did you learn from the “What if” game in class?